In the run up to Christmas we get more deliveries to private individuals than normal. To avoid delays, please see our check list below and make sure your package complies:
1. Make sure your goods are securely packaged for travelling within the UK and overseas. Remember that your shipment will be travelling with thousands of others, some of which may be heavy or bulky. Without proper protection, damage can occur!
2. Always make sure you provide a full name and address, along with contact details like a phone number or email address of the recipient. If the item has value it may incur duty and until we speak to the recipient it will remain in customs (non-EU shipments only). Similarly if we have trouble finding the address or if the recipient is out at the time of delivery, it is helpful to have ontact details available to resolve locally.
3. Be aware that if you are sending gifts to non EU countries, duties may be incurred when they pass through local customs control. Normal procedure is for these duties to be charged to the recipient. If you do not want your recipient to pay the duties, please specify that you wish to pay them at time of booking. This is called DDP (delivery duties paid) or Free Domicile shipping, and means we will bill any duties back to the shipper.
4. Please check prohibited items with our Customer Service department prior to shipping, especially if you are sending alcohol, food or liquids. Every year we have to disappoint someone that tries to send Christmas Crackers overseas. They cannot be sent as courier shipments because they are explosive!
5. Please allow as much time as possible in the festive period, as all courier companies receive huge spikes in traffic at this time of year. This puts pressure on networks, airlines and customs authorities and can lead to delays.
Hopefully these tips will help you make someone’s Christmas and we hope yours is full of hope and happiness too!