To view the source of the fuel pricing, please click here. This is the US Dept of Energy table, and you will need to view the prices on the Rotterdam ARA for Kerosene Jet Fuel.

As you would expect, the structure and application of our fuel surcharge is fair and transparent. It is also industry standard, and will allow for the reduction in surcharge when the oil prices reduce. Should you have any queries regarding the above, please contact customer service or by telephone at 0800 089 5888

Dear Customer,

Please be advised of the following holidays around the world for the coming month.

1st May
Austria
Bahrain
Bangladesh
Belgium
China
Denmark
Egypt
Finland
France
Germany
Greece
Hong Kong
Iceland
India
Indonesia
Jordan
Kenya
Lebanon
Luxembourg
Malaysia
Malta
Myanmar
Netherlands
Nigeria
Norway
Philippines
Portugal
Russia
Singapore
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Syria
Thailand
Vietnam
Yemen

2nd May
China
Hong Kong - Delays due to Olympic Torch Parade
Netherlands
Russia
Spain

3rd May
Brisbane Australia
China
Darwin Australia
Japan
Russia

5th May
Japan
South Korea
Sri Lanka
Thailand
UK

6th May
Japan
Lebanon
Syria
Turkey

7th May
Malaysia

8th May
France
Israel

9th May
Russia

11th May
Austria

12th May
Austria
Belgium
Denmark
France
Hong Kong
Iceland
Luxembourg
Netherlands
Norway
South Korea
Spain
Switzerland

15th May
Spain

19th May
Malaysia
Singapore
Sri Lanka
Thailand

20th May
Indonesia

22nd May
Austria
Portugal
Yemen

25th May
Jordan

26th May
UK

30th May
Malaysia

31st May
Brunei
Malaysia

For any further information, please contact customer services.

Kind regards,

Lee Guy
Air Courier International

Dear Customer,

As you are no doubt aware, fuel prices have continued spiralling again this year. As an industry we are having to adapt to these direct increases in our costs, and the policy of a fuel surcharge directly linked to the inflated price of fuel is the most sensible way of managing this variable cost. It is also now universally adopted by the industry as a fair way of passing on these increases to clients. We have revised our table to increase the upper limit, and this is shown below. This will come into effect as of May, and will be applied to May's monthly invoices. As before, the source price can be viewed here and our surcharge is determined by the monthly price of Kerosene Jet Fuel on the Rotterdam ARA, with a one month lag between fuel price and fuel surcharge (January's ARA rate determines our March surcharge).

As you would expect, the structure of our fuel surcharge is fair and transparent. It also allows for a reduction in surcharge month on month if prices fall. Should you have any queries regarding this or any other matter, please do not hesitate to contact customer service on 01753 561300.

Kind regards,

Air Courier International

Dear Customer,

We are informed that Air Traffic Control in Athens will be taking industrial action as of 22:00 tonight, lasting for 24 hours. This will inevitably lead to delays on shipments collected today and tomorrow. Please allow extra time for arrival, and if you require detailed information, please contact customer service.

Kind regards,

Lee Guy

Dear Customer,

Please be advised that Colnbrook is experiencing intermittent power outages, which is also affecting our offices. Whilst we have UPS back up to our computer systems, it appears that our phone system trips to night service after each outage and has to be re-set manually. If you do call us and there is a night service message, please either leave a message for us to call you or try again in 5 minutes.

We are monitoring the situation and will advise you of any changes, but in the interim please accept our apologies for any inconvenience caused.

Kind regards,

Lee Guy

Dear Customer,

Please be advised that we currently have a limited service to Kenya. We are attempting deliveries to Nairobi and Mombasa, but will require a telephone number for the recipient in order contact can be made prior to delivery. We are not currently able to offer deliveries to other areas due to the current situation in the country, but will advise when this changes.

Please contact customer service for any assistance you may require.

Finally, may we offer our wishes for a happy, healthy and prosperous 2008 to all our customers and friends.

Kind regards

Lee Guy

Please be advised that a general transport strike began in France last night (Tuesday 13th November) at 2000. Utility company unions have also joined transport unions in this open ended strike which will cause heavy traffic in all cities. Delays are likely, and same-day deliveries to regional cities cannot be undertaken.

If you have any concerns about individual deliveries, please contact customer service by email or phone on 01753 561300. We will endeavour to minimise any delays, and to keep you updated on a regular basis.

Kind regards,

Lee Guy

Air Courier International

Dear Customer,

Please be advised that Indian customs will be closed due to Diwali on November 9th, 10th and 11th. Please expect delays to all India destinations during this period.

Kind regards,

Air Courier International

Dear Customer,

As we are sure you are aware, fuel costs have continued to spiral over recent months, and have now exceeded all records again in October. As such, we can no longer absorb the increased costs and have, like other courier and freight companies, been forced to revise our upper limit to fairly reflect the current situation. We have held off this decision longer than most of our counterparts, and it will come into immediate effect in November's invoice. The new chart is shown below

There is, as before, a two month lag, therefore December's surcharge is dictated by October's figures. As such the November's fuel surcharge will be 13.5% (September average price for Kerosene Jet Fuel on the Rotterdam ARA is US$2.2406 - please note that this is against an average for the same period in 2006 of US$1.9109, and increase of almost 30% year on year).

To view the source of the fuel pricing, please click here. This is the US Dept of Energy table, and you will need to view the prices on the Rotterdam ARA for Kerosene Jet Fuel, which provides the data for the above table.

As you would expect, the structure and application of our fuel surcharge is fair and transparent. It is also industry standard, and will allow for the reduction in surcharge when the oil prices reduce. Should you have any queries regarding the above, please contact customer service or by telephone at 01753 561300.

Kind regards,

Air Courier International

Dear Customer,

Please be advised that due to the week difference in clock changes between hee and the US, we are unable to offer our late collection, next day delivery to Manhattan this week. This is because the BA117 (the flight we use to achieve this service) arrives in one hour later during this transition period, which does not allow enought time to make deliveries on day of arrival. After next weekend, when the US clocks 'go back', we will resume this service.

Any items collected on the earlier collections, whereby we service other areas of the USA on a next day basis, will still achieve normal deliveries.

Please contact customer service should you have any queries.

Kind regards,

Darren Winter

Air Courier International

Dear Customer,

Please be advised that due to a critical hardware failure of our firewall at the weekend, our server has been down until 10:45 today. If you have sent us an email (to any aircourieruk.com domain email addresses) between 09:00 Saturday 20th and 11:00 Monday 23rd October, you will have received an error message and we HAVE NOT received your email. Please re-send any correspondence that was sent during this period.

Air Courier International apologise for any inconvenience that may have been caused.

Kind regards,

Darren Winter

Dear Customers,

We are pleased to announce that with effect from 18th October 2007 the legislation has changed to enable us to once again satisfy your insurance requirements. We’re able to insure your consignments at the time of shipping, providing you with a complete logistics service.

Please call us on 0800 089 5888 to quote and facilitate your insurance cover.

We are looking to develop a streamlined online service and we will advise you in due course.

Should you have any questions, please don't hesitate to either call us or email us at cs@aircourieruk.com

We look forward to assisting with your insurance needs.

Kind regards

Air Courier International

Dear Customer,

Please be advised that there is a planned strike on all public transport systems in France starting tonight and not finishing until into the rush hour tomorrow. As a result we anticipate that some delays may be experienced in deliveries tomorrow. Special deliveries cannot be guaranteed in Paris as traffic will be much heavier than normal due to commuters being unable to travel by Metro/Bus.

2 day areas are unlikely to be affected as the strike will be over by tomorrow evening. If you have any concerns over individual packages, please contact customer service by email or on 01753 561300.

Kind regards,

Lee Guy

Dear Customer,

Further to our recent communication regarding the current industrial dispute at Royal Mail, please be assured that throughout all strike action, Air Courier International will continue to apply an automatic 10% discount against all UK shipments tendered to us. This will be on top of any pre-negotiated discounts you already have.

If you have any particular requests, please do not hesitate to contact us on 01753 561300 or by email.

Kind regards,

Air Courier International

Dear Customer,

Further to the recent strike by Royal Mail staff, another is planned to begin tomorrow, Thursday 4th October at 12.00pm, which will continue until the early hours of Wednesday 10th October. As per the last strike, Air Courier International are applying a 10% discount automatically to any UK destined overnight deliveries received on Thursday or Friday. This is in addition to any negotiated discounts, and does not have to be requested, as all clients will benefit automatically.

If you have any urgent mail during the strike period, please do not hesitate to take advantage of this offer. If you have any queries about this or any other aspect of our services, please contact customer service on 01753 561300.

Kind regards,

Lee Guy

Dear Customer,

Further to the recent strike by Royal Mail staff, another is planned to begin tomorrow, Thursday 12th July at 7.00pm, which will continue through Friday 13th July. As per the last strike, Air Courier International are applying a 10% discount automatically to any UK destined overnight deliveries received on Thursday or Friday. This is in addition to any negotiated discounts, and does not have to be requested, as all clients will benefit automatically. If you have any urgent mail during the strike period, please do not hesitate to take advantage of this offer.

If you have any queries about this or any other aspect of our services, please contact customer service on 01753 561300.

Kind regards,

Darren Winter

Dear Customer,

Please be advised of anticipated problems on London roads this coming weekend due to the new London leg of the Tour De France. The main effect for our business will be during Friday afternoon in the West End, but weekend deliveries and collections will also be exceptionally problematic. Below is an overview of the road closures taken from www.tfl.gov.uk :

Friday, July 6

Trafalgar Square, Whitehall, Strand and Charing Cross Road will be closed from midday until about 11pm.

Whitehall will remain closed overnight.

Saturday, July 7

Trafalgar Square, Strand, Whitehall, Westminster Bridge, Victoria Street, Hyde Park Corner, Kensington Road, Kensington Gore, parts of Park Lane, Millbank and Charing Cross Road will be closed from about 7am to 9pm.

Sunday, July 8

Westminster, Blackfriars, Southwark, London Bridge and Tower Bridge will be closed.

Also, roads around Trafalgar Square, Parliament Square, Waterloo, Blackfriars, St Paul’s, Bank, Monument and the Tower of London will be closed.

All roads are expected to re-open by 2pm on Sunday.

As you can see, access around the West End on Friday afternoon will be very restricted, and the knock on effect of the closures will make the entire area heavily congested. We will place an early driver in the West End to capitalise on the morning's lack of restrictions.

May we please ask all clients based in the West End to make bookings and have packages ready for collection as early as possible. At present we do not intend to place restrictions on our collection services, but please be prepared for delays in collecting packages that are booked later in the afternoon if you are in the affected area. Clearly if you are based in a road that is closed, we will be unable to collect from you after the closure takes place - if you are affected by this, please call us to discuss.

Finally, good luck to all the riders, especially the 6 flying the flag for Great Britain!

Kind regards,

Lee Guy

Please be advised of further delays within London.
Along with Haymarket being closed earlier today, three more major roads have also been closed to the public. These include Park Lane, Oxford Street, Fleet Street and the surrounding back roads in these areas.

Our drivers will do their utmost to make all collections on time and to meet all airline deadlines but these closures may delay their arrival.

We will endeavor to keep all delays, if any to at absolute minimum.

Lee Guy

Dear Customer,

As many of you will already be aware, police have sealed off the Haymarket area of the west end of London this morning following the discovery of a potential explosive device in a car there. The area is likely to remain closed for some time, and we anticipate delays in collecting from the vicinity today as a result. Dependent on the time it takes to re-open the area to traffic, there may also be a knock on effect for other parts of London into the afternoon rush hour, but we will keep you posted. Please bear with us if collections take a little longer than normal today - we will do everything we can to minimise disruption to our normal service.

Kind regards,

Lee Guy

Dear Customer,

Please be advised that Royal Mail staff are on strike as of 03:00 tomorrow (Friday 29th June). As such, any post being sent today is highly unlikely to be delivered tomorrow. Similarly, delays are also likely for items posted tomorrow.

In the circumstances, we have applied a 10% discount across all our overnight UK delivery services for all customers for any items sent today or tomorrow. This is regardless of which particular tariff you currently receive, and will be in addition to any pre-agreed discounts. It is only applicable for today and tomorrow, and does not need to be requested as it will be applied automatically.

If you have any queries, please do not hesitate to contact customer service or by phone on 01753 561300.

Kind regards,

Darren Winter

Dear Customer,

Please note that due to the Monaco Grand Prix this weekend, we will be unable to offer deliveries or collections in the principality tomorrow (Friday), Saturday or Sunday as the area is closed to all vehicles (except really really fast ones!)

If you have concerns about individual shipments, please do not hesitate to contact us.

Kind regards,

Air Courier International

Dear Customer

Please be advised of a national holiday in Germany tomorrow 17/5/07. There will be no deliveries or collections on this day.
We are however flying our material into Kasle (main hub for Germany) to meet the early deliveries on Friday.
We will not be flying our material on Thursday evening as the aircraft will be in Germany still but we will be trucking all Germany into the hub early hours of Friday morning.
Unfortunately only the main cities will be covered on this rotation and all other areas will be a 48 hour service. Also please be aware that many companies will still be closed until Monday but we will attempt all deliveries in the main cities on Friday.

If you require any assistance regarding your individual shipments please contact our Customer Service team on cs@aircourieruk.com or by phone on 0800 089 5888

Regards

Lee Guy

Dear Client, Please be advised that due to the traffic problems in West London and the subsequent late arrival of our shuttle to Heathrow today, we have missed our early close out to the USA. All shipments collected earlier today for areas OUTSIDE New York City in the USA will suffer a 24 hour delay, and will now be delivered on Friday. For clarity, all shipments sent today to the USA, regardless of time of collection will be delivered on Friday except New York City which will be be delivered tomorrow (Thursday).

Please accept our apologies for any inconvenience caused by this delay.

Kind regards,

Air Courier International

Dear Customer,

Please be informed that due to former President Yeltsin's funeral tomorrow 25/04 many roads in central Moscow will be closed. Please expect delivery delays.

Some companies might also be closed but customs and our Moscow office will work as normal. Should you have any queries about individual shipments, please do not hesitate to contact us.

Kind Regards,

Darren Winter

Air Courier International

All Customers

Please be advised of possible delays to all shipments given to Air Courier today.

Due to the adverse whether conditions many flights have been postponed or cancelled. Mainly domestic and short haul flights are affected.

Our European road service is also affected due to Operation Stack being in place on the M20 due to the high winds on the Channel crossings.

Also due to the adverse weather conditions many roads in London have been closed and diversions set up. This will affect our drivers arriving into Heathrow on time to meet our flight times.

We will endeavour to keep all delays if any to an absolute minimum.

We will of course keep you updated but please contact our customer service team if you have any queries on your individual consignments. Please either phone on 01753 561300 or by email on cs@aircourieruk.com

Kind regards

Lee Guy

Air Courier International