Author Archives: Darren Winter

Four Tips To Choose The Best Courier Service for your Business

Using a reliable courier service, as you are aware, can save you time, money and a whole lot of stress. The right courier company should provide you with a professional and seamless service allowing you to extend this high level of service to your clients.  However, choosing a suitable, reliable and flexible courier service to suit your business can be tricky. In this article, we will be providing you with the top four things you should consider when choosing a courier service. 

1: Reliability // Experience

This should be the first thing you consider when looking into a courier service. There are multiple ways in which you can find out how reliable your potential courier service options are but one of the best ways is looking at the company’s credentials. Air Courier International has over 25 years experience and have provided services to a wide range of Industries throughout this time. We have built a reputation that is second to none and pride ourselves on providing a superior delivery service, whatever the time-frame, item or destination.

Also, take a look at our case studies. This will give you an insight as to how we prioritise customer satisfaction and how we have specifically worked with other businesses in your industry. You can take a look at our website, google & facebook reviews and quotes from recent testimonials in our Q1 Newsletter. 

2: Flexibility // Range of Services

When comparing courier companies take a close look at the variety of services they offer. Here at Air Courier International , we provide a wide range of services, some of which we have highlighted below.  No matter what your usage , we can offer competitive rates without a compromise on service levels.

  1. UK Overnight 
  2. International
  3. Timed Deliveries
  4. Packing Services
  5. Dedicated UK and European Vehicles
  6. Logistics/Events
  7. Specialist Services (such as warehouse storage, pick and pack)
  8. Freight and Cargo 
  9. Remote workforce Delivery and Logistics
  10. Imports
  11. Fully tracked door to door service
  12. Online booking services 

Our flexibility is a real asset to our clients. No matter how unusual a particular shipping requirement maybe , we will find the best possible solution, ensuring that deliveries are made to the required destination and within the designated time frame. Our combined experience and knowledge of this industry has enabled us to build worldwide networks that allow us to solve almost any logistic challenge.

Our flexibility has served us well throughout these unprecedented times. We have adapted our services to accommodate the new remote workforce (WFH) by managing deliveries of vital IT and office equipment to and from remote workers and their HQ’s throughout the UK and Worldwide. This has allowed our clients to continue running their business without disruption.

3: Customer Service

This battled for a higher spot on the list, but could be argued is the most valued part of any business. Finding a Courier Company with a highly trained customer service team – with no automated service can be extremely difficult. 

Here at Air Courier International , we have exactly that – a fully trained customer service team and no automated service. Due to the new longer WFH working hours, our opening hours have been extended, therefore, you will be able to reach a member of our team 24 hours per day, 7 days per week. 

You can contact us via call or email, or just drop us a message over any of our social media platforms – @aircourier.

4: Cost Saving Versus Value 

As a business owner, you’re likely to be aware that the delivery costs for outsourcing shipping operations can add up quickly, which is why you need to be able to work out your delivery costs against the value provided for your business. 

Remember, the cheapest courier is unlikely to offer the best value.

We provide a seamless service from start to finish, and are always open and honest about costs that may occur for example import tax, extra packing for fragile items etc. There will never be any hidden costs, so unlike some other companies, you will be aware of any charges up front.

To find out more about our services and our people, contact us: support@aircourieruk.com
0203 790 8786
@aircourier

How are we supporting our Corporate Clients?

Here at Air Courier International, we have a client base across a wide range of different industries. We pride ourselves on giving a bespoke customer service experience that sets us apart from the larger carriers. Each corporate client’s needs and requirements vary from industry to industry which is where our wealth of knowledge and experience comes into play.  We offer a wide range of services to suit every shipping request, and our customer service team are always at the end of the telephone to assist. 

We have adapted seamlessly to the ever changing working restrictions and guidelines and have realised that the standard working day, due to the increase in the remote workforce, is no longer nine-to-five. To ensure that our clients receive the best possible service, we have extended our customer service team to adhere to 24-hour assistance. There will always be a member of our team to answer your call, email, or whatsapp, even on the weekend and holidays.  

Alongside this upgrade, below is an outline as to how you will be supported as a corporate client if you book any of our services. 

From March last year, we have developed our services to cater for the changing needs of our clients.  As many people are working from home, we have made sure we are available to collect from home addresses, and that supplies of pouches and packing equipment is with those that need it.  As early as March last year we released a contactless signature option on our delivery and collection app, meaning clients could still sign for deliveries if they prefer to, whilst using their own phones’.

Perhaps the most important function within many of our client’s teams has been the IT department, as staff lucky enough to not be furloughed need their kit up and running at home, and for repairs to be swift and efficient.  By offering diverse services including swap outs, wait and returns, and dedicated vehicles for items that cannot be packed for whatever reason, we have kept our clients’ workforces running at full speed, mitigating the negative effects on businesses that Covid has inevitably brought with it.

Our dedicated support office is keeping track on all of this for you, so once you have made your booking, you know it will be dealt with efficiently and professionally, liaising directly with end users to make sure there are no unwanted delays.

And to our corporate clients, thank-YOU for supporting us, as well as the other way round.


Please contact us on 0203 790 8786 or support@aircourieruk.com

Looking forward to London in 2021

As we are nearing the end of January, our sights are set firmly on the spring with visions of being out at restaurants, staying at hotels, and going to the theatre. Our cities will soon be full of life and back to the usual hustle and bustle. As travel bans remain firmly in place, it is time to look toward the new events and openings that are planned for the UK in the coming 12 months.

In light of this, we will be rounding up the new hotels that are due to open this year. It’s been an incredibly difficult year for Hotels and hospitality throughout the UK, and those that have been able to operate have had to deal with social distancing and enhanced cleaning measures, alongside customer demand at a fraction of normal levels. This is why we should be supporting them, and looking to travel closer to home this summer.

The Nomad London was due to open in December 2020, but is now planning on opening at the earliest opportunity this year. Housed within the grade II listed former Bow Street Magistrates’ Court and Police Station on Bow Street close to Covent Garden Underground Station, the 92-room Nomad London will feature a number of food and beverage outlets including all day dining Nomad Restaurant housed within an atrium “reminiscent of an Edwardian Greenhouse”. After the success of their outstanding success in New York, Las Vegas and Los Angeles, this is one to look out for. 

A new ‘Super Boutique’ Hotel is set to open this year in Leicester Square – The Londoner. The property will have six dining venues, including a ground-floor tavern and a contemporary Japanese lounge bar with rooftop terrace, while subterranean levels will house a ballroom with capacity for 864 guests, meeting rooms,  private screening rooms, a wellness space, and leisure facilities including a swimming pool and gym, hair and nail salon, a barber shop and cinema. The 350 room hotel will include all the latest technology, floor-to-ceiling windows and incredible artwork. 

The Pan Pacific Hotel has been planning this opening since 2014(!) and will finally be opening in 2021. It will be situated at One Bishopsgate and will be the first European venture from the group. There will be a magnificent ballroom for up to 370 guests, an 18th floor penthouse, an indoor pool and other luxurious spa facilities. 

Scheduled for this summer (2021) Chateau Denmark will bring you 55 rooms which will ‘invoke a time where punk, rock and gothic meets grandeur and psychedelia”. Running from Charing Cross Road to St Giles High Street, Denmark Street has been associated with British popular music since the 1950s, and is where The Rolling Stones recorded their first album, and where the Sex Pistols once lived and this incredible hotel will be housed across 16 characterful buildings.

Looking forward to September, the Bradwick Soho is due to open its doors. It is said that Martin Brudnizki has taken inspiration, “from the gritty glamour, but also eclectic and diverse history of Soho”. Situated on the corner of Broadwick Street and Berwick Street, the hotel will offer 57 rooms including a penthouse and nine suites, with “many rooms offering private balconies overlooking the bustling streets”. The hotel’s food and beverage concepts will be operated in partnership with Jamie Poulton and chef Ed Baines, founders of Randall and Aubin on nearby Brewer Street. Skyline cocktail drinkers rejoice, an Italian restaurant, there will be a rooftop cocktail bar with a wrap around terrace.

Country house hotel Beaverbrook is to open its first outpost in London this year, housed within two Georgian townhouses on Sloane Street. A partnership with property manager, investor and developer Cadogan – which owns 93 acres of Chelsea and Kensington – will see a 14-suite boutique hotel open in summer 2021 opposite Cadogan Place Gardens.The suites will be styled and named after London theatres, and the property will also feature a 60-cover contemporary Japanese restaurant and bar, the interiors of which will be inspired by 19th century artist Kokusai.

The 220-room Westin London City will be located on the site of the redeveloped Queensbridge House on the North Bank of the River Thames, opposite the Tate Modern and Shakespeare’s Globe Theatre. Currently listed on Marriott’s website as opening in June 2021, the hotel will feature a riverside bar and restaurant which will open onto a new public walkway with views across to the South Bank, as well as an indoor swimming pool, fitness centre, spa, business centre and 830sqm of events space including four meeting rooms and a Junior Ballroom.

A special mention must go to the Mayfair Townhouse, who opened very briefly last year to then have to close its doors again in December, but are looking to reopen as soon as possible in the coming months. It is housed within a set of listed Georgian buildings formerly home to the Hilton London Green Park. Located on Half Moon Street close to Green Park Underground Station, the 172-room property has been gutted and refurbished, with features including a Penthouse suite and Garden suite, as well as The Dandy Bar, gym, and “versatile event spaces”. It has already made a big impression in the short time it was open.

There are also two hotels that are updating and renovating, and they are also all due to reopen their doors in 2021. The Mondrian Shoreditch London will see the existing hotel and members’ club, ‘The Curtain’ rebranded, following “an update and restyling of the hotel”. There will be 120 rooms, with Michelin star spanish chef Dani Garcia opening her first Uk Restaurant within the hotel, alongside the return of The Rumpus Room Bar. The Beaumont Hotel in Mayfair has undergone significant extension and refurbishment, although the finished products are being kept under wraps, you’ll have to go and see for yourself when it reopens later this year. 

So there you have it, amongst the doom and gloom that has extended more than we could have imagined, there is light and hope at the end of the tunnel. Air Courier is looking forward to supporting those hotels and our Les Clefs d’Or friends and colleagues in 2021 and beyond. 

#itsbetterbyair

2021

As this year is well underway, our focus is on new beginnings, with a fresh, positive outlook on the year to come.

We continued to deliver and collect your parcels Internationally and Nationally during 2020, in and out of lockdowns and various tiers. We supported our corporate and private clients to enable their businesses to run seamlessly by delivering back and forth between offices and remote workers throughout the world.  We ensured that TV remote crews and single reporters were fully equipped with broadcast equipment, PPE and even flap jackets to cover the ever- changing news around the globe, along with making sure that frontline workers were fully protected doing their invaluable work.

These are just a few examples of Air Courier International’s dedication and tenacity when it comes to finding solutions to unprecedented challenges, whilst supporting our customers with first class services at all times.  All this was achieved by constantly and swiftly adapting to challenges facing the International and UK shipping industry throughout these unprecedented times, working within ever changing guidance and guidelines and restrictions issued by the UK and other Governments, always looking out for the safety of our workforce and our customers

Given the challenges facing us in 2020, our Social Media representation took a back seat, and has been somewhat quiet!  With that in mind, Air Courier International are focusing on making our virtual presence clearer, more informative and impactful this year.  From next week all social media platforms will be updated regularly with blog posts, with a minimum of 1 quarterly newsletter and consistent Instagram, twitter and Facebook updates.  These will include regular shipping updates and changes, Brexit News, COVID-19 updates, charitable connections and donations as well the more light-hearted news such as Shipping offers and promotions, and maybe the odd funny picture found on our travels. 

Our Website too is undergoing a facelift and reconstruction making it even more user friendly. Tracking and booking will be upgraded, and any information that you need will be more easily accessible.  But of course, we will still be here to answer your call 24 hours a day, 7 days a week to resolve any queries you may have.

Make sure to follow us on Instagram, Facebook and Twitter @aircourier across all Social Media Platforms.  Please check our website for blogs and remember to sign up to our newsletter to keep you well informed and updated on all things Air Courier International.

We are, like most, happy to see the end of 2020 but are now prepared and ready for whatever challenges we face in 2021.

Stay Safe.

#itsbetterbyair

Fraudulent Use of Air Courier International’s Name

It has come to our attention that the Air Courier International name and brand (along with that of many other courier companies) has been used in a number of online scams in order to solicit money from vulnerable members of the public. We are appalled at the behaviour of the individuals and groups responsible, and reiterate that they have no connection with Air Courier International Ltd.

It is good practice to verify the identity of any person you contact online before parting with sensitive information or money. A google search of Air Courier International will show you our official page on the third entry. Our homepage of www.aircourieruk.com is the only one that we use, and any emails from any other domain are not from us.

We will never ask for money to be sent to us by Western Union or any other untraceable source. In fact, most of the business we conduct is UK based and therefore we are exceptionally unlikely to contact you for payment unless you have had dealings with us already and you are aware of exactly what we are requesting payment for.

This bulletin does not affect the obligation of a consignee to pay shipping, duty VAT or similar charges that legitimately incurred and are properly payable at the time of or after delivery.

Air Courier International cannot accept any responsibility for any costs, charges or payments made as a result of fraudulent activity. If you have been the victim of such a fraud, or have received a fraudulent email purporting to represent Air Courier International or any other legitimate courier company you can report it to the police via www.actionfraud.police.uk

Another 20 year veteran!

xmas04 093

 

Today we congratulate our UK Operations Manager Lee Guy on 20 years of service with Air Courier International.  He is the 2nd person this year to complete a double decade with us, and like Nicky, his contribution has been invaluable over that time.

Thank you Lee and here’s to the next 20!