What do our customers think of us? Find out below!

Case Studies, Testimonials & Reviews for Air Courier

This week, we thought we would look back at some of our customers’ words over the last two years. Air Courier has continued to stay steadfast throughout the pandemic and Brexit, and we will continue to prove ourselves moving into the ‘new normal.’ We want to thank our customers for their continued support and welcome our new customers. 

Testimonials

  • “We have used Air Courier International for some 5 years now, having previously utilized DHL. As we are a small company, we have found that Air Courier are much more attentive and flexible to our needs than our previous provider. The service itself is second to none, the staff are amazing, and our expectations are always exceeded. We would happily have paid more for the superior service we receive, but amazingly Air Courier have saved us in excess of 30% on our shipping costs. Please keep up the good work, as we would be lost without you!” 
    Jazz Brar 
    Kraimer Industries 
  • “I had to organize a courier late in the evening from London to reach the final destination the same evening. Not only the team was present to receive my request, they of course managed to get a driver to collect the item within 30 minutes from the booking and have it delivered before the expected delivery time. Superb service and best courier company around.” 
    Matteo Delrio 
    Head Concierge at The Charlotte Street Hotel, London 

Case Studies

Bicester Village

The Challenge

Being based outside of London, but having tourists as a major source of revenue requires creative thinking in terms of encouraging those visitors to come and enhancing their experience when they get there. As part of a project to accomplish this, Bicester Village set out to provide shipping services for visitors and tasked a variety of suppliers with producing a proposal of services based on the demographics available.

The Process

Air Courier Worldwide Express t/a Air Courier International spent time with Village management, and with other existing external suppliers in different sectors to ascertain the type of tourists that currently visited, and their highest priorities in being offered a transport solution. We then came up with a low cost solution for same night deliveries back in to central London hotels, and next day delivery across the UK. To further enhance the offering, low cost fully insured international shipping was essential, and this too was a part of our proposal. By combining collections for different high end brands within the Village with collections for visiting shoppers, we were able to minimise costs for both client types, and our detailed and comprehensive proposal was unanimously accepted by the client.

The Result

An automated, highly efficient local, national and international delivery system is now in place and running successfully from the Bicester Visitor Centre, and centre staff receive regular training to ensure new services and improvements are fully exploited. An already successful enterprise, this major shopping destination now boasts a truly complete and streamlined set of services to offer its visitors.

Reviews

  • “Always feel confident with Air Courier. First class service, prompt customer service. The greatest of care shown with their deliveries. Worth a follow on Instagram. Won their competition recently and the voucher was delivered without fuss. Efficiency at its highest level.” 
    Bobby Shad 
    Head of Reservations at The Lanesborough Hotel 
  • “Darren and Lee helped us so much with a shipment from Liberia to the Netherlands. It was really great having the guys respond to any issues/delays so quickly and they couldn’t have been more helpful. The package arrived safely and in good time. Would use again and highly recommend!” 
    Joseph Jeffcoate 
  • “Excellent service! Breakables were packed extremely well and have made it in one piece to the US. Would highly recommend!” 
    Tara Barge 
    Mojo 
     
  • “I loved their customer service. The brilliant company ensure that your parcel can get to any destination even with little notice! They achieve the impossible!!” 
    Jemima Fennel 
    Dash Drinks 

If this doesn’t convince you that we are the best of the best, give us a call and we’ll make sure you get your parcel wherever you need it, whenever you need it. All the paperwork and packing can be done our end, and you’ll never receive a bill from us after the agreed amount. You shouldn’t have to worry whether your parcels will arrive – and with us you won’t, because its always #betterbyair.

@aircourier