FAQs

• Since Brexit, what are the new rules when exporting to Europe?                                                                                

The UK has recently left the European Union and because of this, the way you export and import goods to Europe has changed. We are not liable for any increased costs such as VAT or duty imposed by EU countries. You must now provide detailed goods descriptions and accurate values when booking non-document shipments to Europe. 

To avoid complications for your consignee we do offer a DDP service. This involves us paying the duties and taxes on your behalf and adding this to your next invoice, you can select this option under the ‘References’ section when booking online. Further information can be found at https://www.gov.uk/transition.

• EORI Numbers – What are they and do I need/have one? 

In light of Brexit, EORI numbers are going to become even more significant. In order to import and export goods globally, your company VAT number must be EORI registered. An EORI number (Economic Operator Registration and Identification) is an identification number which customs will use to identify the sender and their parcels across all EU countries. 

• What do I need to know about Duty and Tax? 

When shipping outside the EU, goods may attract local duty and tax when entering the destination country. In the USA for example, goods under the value of $800.00 are mostly duty free, however, goods for re-sale will incur import duty. If unsure, please call Air Courier on 020 3 790 8786 for advice. A quick call or email in advance can often avoid delays. 

• Quoted Prices – Do they include VAT? 

Only shipments to the UK and Northern Ireland attract VAT at 20% – our quotes will always be PLUS VAT.   

• What is volumetric and/ or dead weight? 

The weight of a shipment may be determined by either its deadweight or size (volume) whichever is greater. Large light shipments may be charged by their size. To determine this, simply multiply 3 dimensions by each other and divide by 5000 i.e., box size 30 cms  x 30 cms x 20 cms = 18,000.00 / 5000 =3.6 kgs. 

• Which Countries are inside the EU? 

The following countries are inside the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. 

• Commercial Invoice – What is it for and do I need to produce one? 

Commercial invoices are required for goods intended for re-sale in another country. The commercial value is the price paid by the buyer to the seller. A pro-forma invoice is used for goods with no commercial value i.e., samples or gifts, to enable customs authorities to determine if duty / tax is applicable. Air Courier International can raise all relevant paperwork for your shipments based on the information that you provide. 

• PO Box and BFPO Box Deliveries – what’s required? 

PO Box NO’s must be accompanied by a telephone number to allow our overseas agents to contact the consignee on arrival and determine the full postal address for delivery. 

• Is my package insured? 

Air Courier International offer insurance for goods being shipped around the world and within the UK. Please contact our customer service team for a bespoke insurance premium cover quote.